New Billing Terms as of Jan 2010

Revised: 01/01/10

We charge customers month-to-month for hosting services. There are no pre-pays and no contracts with CRE Hosting, (formerly known as Chain Reaction Web). We believe in earning your business every month and bill for the service every month.

You are billed approximately 30 days from your sign up date.  For example:  If you sign up on the 8th of the month, you will be billed again approximately 30 days later in the next month. 

We automatically charge your credit card on file each month.  You may be sent a subscription ending notification email. You do not need to act on this email if you have a valid credit card on file with us. Your card will be charged automatically every month for your hosting fees. The subscription reminders are sent as a courtesy for your records.

If you do not want your credit card charged automatically you may request to make your payment by PayPal or personal check, but it is your responsibility to make payment on time, every month in order to avoid disruption of your site. You must email us at billing@chainreactionweb.com if you do not wish to be automatically billed.

We accept quarterly payments by check or money order only.

After 30 days, we are not responsible for items on your subscription that may have been billed incorrectly or you feel may be errors, after the subscription in question has been issued. No retroactive billing credits are allowable unless documentation is supplied to us in writing of the agreed upon amount. We will then investigate the issue and if it is our oversight - we will gladly fix our error.

All active subscriptions for hosting accounts are due upon receipt unless otherwise arranged with our billing department.

Cancellations must be in writing to billing@chainreactionweb.com and must be presented 5 business days before subscription renews. Please refer to your original order number or domain name for easy reference. We do not cancel hosting plans by phone or live chat.

There are no partial or full refunds for cancelled hosting.

We make every attempt to notify you by email if your monthly invoice is not paid before your site is automatically disabled. It is the customer's responsibility to update their contact information, including email address, phone number and credit card details so we can make contact with you. We are not responsible for correspondences that do not reach you due to bad email addresses.

Accounts that are not paid 10 days after due date are subject to interruption of service.

We are not responsible for:

• failed applications of software
• software issues on your computer
• failures of third party software such as FTP or email clients
• local connectivity issues caused by your internet service provider
• search engine ranking of your site in any search engine
• customers failure to understand or use application software - our software works!