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Billing Questions and Answers

How will I be billed?
We bill and invoice customers month-to-month by email. There are no pre-pays and no contracts with Chain Reaction Web. We believe in earning your business every month and bill for the service every month.

On the 26th of each month we bill for the next month. For all new orders and setups we prorate the first month of service from the day you order till the end of that month.

We automatically charge your credit card on file each month. An invoice is created and emailed to you on the 27th of the month. You do not need to act on this email if you have a valid credit card on file with us. Your card will be charged automatically every month for your hosting fees. The invoices are sent as a courtesy for your records.

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What if I notice my invoice is incorrect?
As soon as you notice your invoice is incorrect or does not appear to be correct, please email us at billing@chainreactionweb.com and document the discrepancy so we can check it against your order and make any corrections that are needed.  You can also call us at 1-800-294-8182 ext 900 to reach someone by phone M-F 9-6pm EST.  

We are not responsible for items on your invoice that may have been billed incorrectly or you feel may be errors 30 days after the invoice in question has been issued. No retroactive billing credits are allowable unless documentation is supplied to us in writing of the agreed upon amount. We will then investigate the issue and if it is our oversight - we will gladly fix our error.

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What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Discover.  We also accept payments via Paypal for monthly hosting fees.   If you choose to be billed quarterly we can also accept a check or money order as a form of payment.  Please email billing@chainreactionweb.com if you have further questions on this topic or need to change your current payment method.
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When is the invoice due?
All invoices are due upon receipt of services.  If you are set up on auto-bill your card will be charged automatically for the amount on the invoice.  If you do not want to be billed automatically and would rather pay your invoice yourself when you get an invoice, please email us to let us know so we can remove the auto-bill designation from your account.   You are responsible for making a timely payment to avoid disruption of your hosting services.   If you need to make special payment arrangements on your account please contact us at billing@chainreactionweb.com for considerations.
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How do I cancel my hosting and billing with Chain Reaction Web?
We are sorry you wish to cancel.  However, if you must cancel your site please email billing@chainreactionweb.com.  All cancellations must be submitted in email form by the 20th of the month in order not to be billed for the upcomming month.  Please refer to your order number or domain name when emailing us.  We do not accept cancellation notices by live chat or phone - we must have documentation of your request.
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Do you give refunds on hosting time I do not use?
No.  Cancellations received after the 20th of the month will be processed after the upcoming billing cycle. There are no partial or full refunds for cancelled hosting.
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What if my web site has been disabled for non-payment?
After the 10th of the month, if payment is not received by you or your card has been declined for payment and we have not heard from you to make payment arrangements - we will disable your site for non-payment.  The site is restored within minutes after payment to us is made. 

Please keep your hosting account fees current in order to avoid disruption in service to your web site.  We make every attempt to contact you from the time the invoice goes out up until the 10th of the month, but ultimately it is your responsibility to make sure your invoices are paid in a timely manner.   Please make sure your contact details including a valid phone number and email address are updated in our records so we can reach you with important business matters should they arise.

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Is there anything else I should be aware of?
We are not responsible for:
  • failed applications of software
  • software issues on your computer  - such as viruses or firewall problems
  • failures of third party software such as FTP or email clients
  • local connectivity issues caused by your internet service provider
  • search engine ranking of your site in any search engine
  • customers failure to understand or use application software - our software works!

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Do I have to sign a contract with Chain Reaction Web?
No.  We do not have contracts - we believe in earning your business month to month and only invoice you once per month for services rendered.
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I referred a customer to you and didn't get a credit, what should I do?
Sorry for the oversight.  Please email us at billing@chainreactionweb.com and tell us who you referred and once that is verified you will receive a hosting credit equivilent to the amount the referred customer signed up for.

For example:  You referred a customer to us and the customer chooses the $34.99 monthly hosting plan for his new order.  You will receive a credit for $34.99 as a thank-you for referring to us a new customer.

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Will I be billed while I am on my free 7 day trial?
No.  We do not bill customers until they email us and indicate they wish to start the pay service after the 7 day trial is complete. 
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How do I reach your billing department?
You can email us:  billing@chainreactionweb.com or call 1-800-294-8182 ext 900
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