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Support Questions F.A.Q.

Frequently Asked Questions about our Support Services

What are your support hours?
Our live chat service at www.chainreactionweb.com is open 24/7 for hosting related questions.  If your site is down, and it is outside of our normal business day, please use the chat service which is provided and open 24/7.  You can always email us at support@chainreactionweb.com too for any support related questions.  We typically respond to support questions within the same day.  Our phone support is available M-F 9-6pm EST, excluding federal holidays.   The best way to reach us if it is urgent is to contact us via live chat where technicians are standing by to assist you day or night.
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What is your support guarantee?
We guarantee your satisfaction with our reponse time and the quality of support you receive or you will receive a free month of hosting.
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Now that I am hosting with you I need support help.  How do I point my domain to your name servers?

Please note there are many registrars, the instructions below are intended to give you a common overview of what most registrars may require to update your domain.  If you are using our free 7 day trial you cannot change your domain name to point to our name servers on the trial.

  1. Go to the registrar's web site if you did not purchase your domain from Chain Reaction Web
  2. Login to your account on thier website
  3. Locate the domain name administration page.
  4. Locate the name server administration page.
    Change the name servers to the following:
    • Primary Name Server: ns1.crehosting.com
    • Primary Name Server IP address:
    • Secondary Name Server:  ns2.crehosting.comSecondary Name Server IP Address:
  5. You may need to confirm your changes via email.  Your registrar may email you a confirmation message, follow the instructions from your registrar to complete the confirmation.
  6. If you need further assistance with this, you should email support@chainreactionweb.com or you can go to live chat for help.

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How can we reach you for tech support?
Tech support phone numbers are as follows:

Within the USA:  1-800-294-8182 or directly 727-841-7041
Canada:  416-848-0063
UK:  0207-101-9447

support@chainreactionweb.com or click on the Live Chat icon on our home page for support at anytime.

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