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Hosting Questions (F.A.Q.)

Frequently Asked Questions concerning our hosting solution



If I move my site to Chain Reaction Web from another host, will you move my site content for me?
Yes. After you place your hosting order with us, just email us your old access information and we will move your site files and database for you. You will have to recreate your email accounts using our easy to use web hosting control panel powered by Plesk.  There is no extra charge for this service.
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Do you install CRE Loaded for free with each new hosting account?
Yes.  We will install free of charge, the powerful ecommerce software package, CRE Loaded Standard, Pro or B2B. Just choose which version you want when placing your order. Additional purchase fees apply for Pro and B2B.
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Do you provide Shell access to hosting accounts? What is Shell Access anyway?
Yes. We provide Shell (ssh) access to hosting accounts, upon request. Shell Access is a powerful advanced access that allows you to manage your files enmass via a command line terminal.  
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I made a mistake in spelling my domain name, how do I correct it?
If you have misspelled your domain name you will need to submit a new registration.  Once your new domain name is registered you may find it useful to point the misspelled domain name to the corrected domain name to ensure that you receive the maximum visitors to your site, especially if this is a common misspelling.  However, if you wish to cancel the incorrect spelling and not be charged for the registration of the incorrect spelling, please notify us immediately so we can prevent it from being registered incorrectly.  Once a domain name is ordered by you and registered by us you are responsible for the charge of that domain name even if it is incorrect.  Email or call us immediately to try and stop this from happening as soon as you realize it.  We are not responsible for incorrectly spelled domain names that are not noticed by you upon ordering and after they are registered.
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Are your servers PCI compliant?
Since PCI complaince has varing degrees and limits the functionality of the server, even our VPS or dedicated servers are not set to 100% compliance until you specify the level of complaince you want to acheive.  Please email us at sales@creloaded.com if you need further info on this topic.
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How long will it take my new domain name to show up when typing it into the address bar?
A new domain name or even a domain name that has been transfered to us can take up to 72 hours to propogate fully to be seen on the world wide web.
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Are your servers PCI compliant?
Presently, shared hosting servers are not 100% PCI compliant.  VPS and dedicated server accounts can be made PCI compliant upon request. 
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What is your hosting guarantee?
We guarantee the uptime of 99% on our servers and the performance of our server software, or you will receive a free month of hosting.
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How fast can you set my new order up?
We guarantee the set up of a new hosting account within 24 hours, or the set up fee will be waived.  This does not apply to add-ons and other services.
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How will I know you have set up my site and where will I be able to find the new access info?

Upon completion of our set ups, you will be emailed the access info to gain control of your admin. Please provide us with accurate email information when you place your original order and watch for this information to be emailed to you directly.


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