Help and support - not just words to us. We strive to make your online business successful with providing you help and support every step of the way.
We support you by:
- Carefully analyzing the errors that you provide
- Researching the issue and suggesting a possible solution or course of action to rectify the error
- We ask you specific technical questions about errors in order to assist you in troubleshooting
- We provide backups to your site and can restore your site upon request
- We provide email set up assistance
- We do not provide training on application usage
We provide the following when you host your site with Chain Reaction Web:
- 24/7 support via email - email us at email@example.com
- 24/7 live chat. - Simply click on the Live Chat icon
- Phone support M-F 9-6pm EST - You can speak to a live hosting tech M-F by phone for any issues you may be experiencing with email or the server. 1-800-294-8182 press 1 to be directly connected.
When you host with Chain Reaction Web you are eligible to receive cart application support for your CRE Loaded software purchase. You can contact a CRE application tech at firstname.lastname@example.org or by going to live chat at www.creloaded.com
If you wish to purchase phone support in order to speak with a live CRE cart technical representative - you can do so through your plesk control panel. The phone number to reach a live support tech for your CRE Loaded cart application issues is 1-800-609-2141.