Help and Support from Chain Reaction Web

• Carefully analyzing the errors that you provide
• Researching the issue and suggesting a possible solution or course of action to rectify the error
• We ask you specific technical questions about errors in order to assist you in troubleshooting
• We provide backups to your site and can restore your site upon request
• We provide email set up assistance
• We do not provide training on application usage

We provide the following when you host your site with Chain Reaction Web:

• 24/7 support via email - email us at support@chainreactionweb.com
• 24/7 live chat. - Simply click on the Live Chat icon
• Phone support M-F 9-6pm EST - You can speak to a live hosting tech M-F by phone for any issues you may be experiencing with email or the server. 1-800-294-8182 press 1 to be directly connected.

When you host with Chain Reaction Web you are eligible to receive cart application support for your CRE Loaded software purchase. You can contact a CRE application tech at support@creloaded.com or by going to live chat at www.creloaded.com

If you wish to purchase phone support in order to speak with a live CRE cart technical representative - you can do so through your plesk control panel. The phone number to reach a live support tech for your CRE Loaded cart application issues is 1-800-609-2141.